general terms & conditions
The General Terms and Conditions govern the legal relationships between visitors to events and the ADICTO (Erol Ün Tanzveranstaltungen). They are part of the contract concluded by purchasing tickets for ADICTO’s own events. By purchasing a ticket or a subscription series, these terms shall be considered agreed upon. They also apply to all participating artists, unless other rules have been agreed upon separately.
1. Ticket Sales
For other artists’ events taking place at the ADICTO, the ADICTO may handle advance ticket sales at the presenter’s request, charging an advance sales fee. In this case, the ADICTO sells tickets as the agent, respectively by order and for the account of the presenter in question. By purchasing tickets, a contract governing attendance at the event is established exclusively between the purchaser and the presenter.
Third-party artists may have rules regarding advance sales and orders differing from the ADICTO’s General Terms and Conditions (GTC). Details shall be governed by the “Guidelines for presenting at ADICTO”.
2. Liability for Third-Party Obligations
As the purchase of a ticket to an event establishes a legal relationship exclusively between the ticket purchaser and the artists with regard to the event, ADICTO accepts no liability for the fulfilment of claims against the artist, nor does it accept any liability in cases of an artist's insolvency. Customers may only make claims arising from non-performance or faulty performance (faulty execution) against the artist.
3. Opening Hours & Check-In
Event start and end times, including check-in schedule are communicated in advance to the participants via social media, e-mail and adictobachata.com. These times and schedules are subject to change without further notice. It is the participants' responsibility to keep themselves up to date about this information.
4. Event Schedule and Timetables
Event programmes and start times of ADICTO events are announced on the official ADICTO website. All content is subject to change without notice. There is no legal claim for late arrival to the event. If the visitor is late to the event, the visitor has no claim for a refund of the ticket price.
5. Ticket Prices and Discounts
ADICTO publishes the ticket prices for events online on their website and ticket platform Ticket Tailor. Changes to the ticket price are on a demand basis and are announced in advance on official social media channels.
For official accompanying persons of severely handicapped persons, admission is free; however, such persons require a free ticket. The accompanying person will be placed as close to the wheelchair location as possible.
Certain groups of persons are entitled to discounts on the ticket prices, subject to availability. Reasons for entitlement to a discount must be stated before a ticket is purchased. Discounts cannot be granted after a purchase has been made. Any person using a discounted ticket must be able to present the appropriate identification to the ticket-takers. If such identification cannot be provided, the difference between the discounted ticket and a full-price ticket may have to be paid. Information about available discounts and the amount of such discounts is available from the organizer and their official promoters.
ADICTO sells gift vouchers which may be used to pay for tickets to the ADICTO’s own presentations. Gift vouchers can be paid out in cash, neither in full nor partially. A gift voucher cannot be partially redeemed.
6. Ticket Sales and Ticket Reservations
6.1. Advance Ticket Sales and Evening Box Office
Advance sales for ADICTO’s own events begin on a specific date for the entire season, or a specific period of time, online via adictobachata.com provided by the Ticket Tailor box office. The conditions for advance ticket sales are determined by the ADICTO’s publications. Due to written advance reservations and subscriptions, individual events may be sold out when the general ticket sales begin. If high demand is expected, the ADICTO reserves the right to limit the number of tickets sold to any individual buyer. Persons with severe handicaps may be given preferential treatment.
The evening box office sells only tickets for the event in question. All sales are online, through Ticket Tailor. There are no sales of tickets in cash at the evening box office. Ticket buyers are obliged to check that they have received the correct tickets and correct change immediately. Complaints after purchases have been completed will not be accepted.
6.2. Internet Ticket Sales
Tickets for ADICTO’s own events can be purchased via www.adictobachata.com and its integrated online shop provided by Ticket Tailor. ADICTO reserves the right to change the events and seats offered via online sales at any time and without special notice or to interrupt or terminate such sales at any time.
During online ticket sales, the offer to conclude a contract is made by the buyer. The buyer receives an email confirming the ticket sales once payment has been authorized. By confirming the ticket sale via email, ADICTO accepts the buyer’s offer. Inasmuch as ADICTO offers services in the field of leisure activities (tickets to events), § 312g Section 2 No. 9 of the German Civil Code (BGB) applies, i.e. the right of withdrawal is excluded.
The buyer prints ticket(s) booked online at home on his printer, using A4 paper or may present it on a smartphone during entry. Only good printing quality guarantees that the barcode can be read by the scanner. The customer is not entitled to reproduce, copy or change the printed ticket. The ticket can only be used for one admittance. The barcode on the ticket is invalidated as soon as it has been scanned once. Print@home tickets or mobile tickets should be safeguarded by the customer like cash or regular tickets in order to prevent misuse. ADICTO accepts no liability for loss and/or misuse of tickets. The tickets at entry are exchanged by an armband, which must be worn throughout the whole event.
6.3. Exchange and Return of Tickets
Tickets cannot be returned or exchanged, as a rule. Changes to the programme and/or cast do not justify any claim for the return or exchange of tickets. This also applies to the cases of sickness, emergencies, testing COVID positive before the event, and any other circumstances, unless otherwise stated by the organizer.
Unused tickets will not be refunded after the date of the event.
6.4. Loss of Tickets
In cases of lost tickets or armbands, the organizer accepts no liability and the entry to the event will be denied.
6.5. Passing on Tickets
Commercial resales of the ADICTO’s tickets are not permitted unless explicitly stated by the organizer. This does not apply to partners whose business also includes ticket resales or running a ticket agency, or whose bylaws include the passing on of tickets to its members or other groups of tickets (external ticket sales points, travel agencies and other ticket sales points, internet portals of cooperating partners etc.). In such cases, the general terms and conditions of the partners apply, which may differ from the ADICTO’s terms (e.g. regarding fees) and for which the ADICTO accepts no responsibility.
Offering tickets for sale inside or in front of ADICTO venues is prohibited.
Every ticket is bound to the person whose name appears on the ticket. If the name on the ticket won't match the name on the photo ID presented upon entry, ADICTO reserves the right to deny entry. There won't be any refunds issued if the participant fails to identify themselves accordingly.
6.7. Payment Methods
Tickets may be paid for by any payment method accepted by ADICTO and Ticket Tailor.
6.9. Cancellation or Postponement of Events
If an event is postponed, tickets already purchased keep their validity for the new date in most cases. If the event is cancelled, tickets lose their validity and can be returned. Only the tickets purchased via adictobachata.com can be returned for a refund within 14 days after the cancelled event, and the purchaser must provide a bank account. The value of the tickets will be refunded by bank transfer. All further claims are excluded. If the tickets were purchased from an external ticket sales point, all claims and requests must be addressed to that ticket sales point, presenting or mailing in the tickets in question.
Refunds will not be made for events which are stopped or cancelled after half of the regular event duration or after the interval (if an interval is scheduled) has passed. In case an event is cancelled before half of the event time has elapsed, the rules and regulations stated above shall apply accordingly.
ADICTO reserves the right to alter an event’s programme or cast for organizational or artistic reasons. The ADICTO has the right to expand or modify the available event capacity.
ADICTO reserves the right to decide upon other or complementary rules for ticket sales. Such modifications will be published by the ADICTO or posted as a notice on social media channels and adictobachata.com.
7. Storage and Use of Data
Personal data of customers will be collected and stored to the extent necessary to initiate and execute the purchase contract, and in keeping with data protection laws. Within this framework, ADICTO also uses the data for customer service purposes and to inform customers about further offers. Data will only be shared with third parties inasmuch as necessary to fulfil contractual obligations. ADICTO assures its customers that the ADICTO and such third parties as are necessary to fulfil the contract will keep such data strictly confidential and use it only to the extent described here.
The customer has the right to protest the collection, processing and storage of personal data, and to demand the blocking of disputed data, the deletion of data which have been stored in violation of data protection laws or which are no longer necessary, and the correction of incorrect data.
8.1. General Terms
Subscriptions are governed by the following rules and regulations, which the subscriber acknowledges by purchasing a subscription.
In principle, subscriptions may be issued to natural and legal persons.
8.3. Duration and Price of the Subscription
A subscription to ADICTO is valid for one season. It will be renewed automatically if one of the contractual partners does not terminate the subscription in writing by March 31 of the following year, unless it is a one-time subscription only. Subscribers will be informed in time about the dates, programmes and prices for the following year.
The subscription price depends on the price category of the event for which the subscription is valid. The subscription price includes all service fees (including shipping fees).
8.4. Payment Methods
Once ordered, subscriptions will remain reserved until the payment deadline.
Payment methods for subscription tickets shipped by mail: direct debit via SEPA either in one payment or three instalments, one-time payment via bank transfer, or a one-time payment via credit card, in which case the subscriber must inform ADICTO of the credit card’s number, date of expiry, and security number, either in writing or by phone.
8.5. Exchange and returns
In principle, subscription tickets cannot be exchanged or returned.
8.6. Changes, Postponements
ADICTO reserves the right to change the programme and/or cast for organizational or artistic reasons; such changes do not justify a claim to return or exchange subscription tickets. In case an event date is postponed, tickets may be exchanged for an event of another subscription series, subject to availability.
8.7. Transfer of Subscription, Change of Name, Address or Bank Information
Any wish to transfer a subscription to a third party must be communicated in writing. The ADICTO must be informed immediately and in writing about changes to a subscriber’s name, address or bank account information.
8.8. Passing on Subscription Tickets
Commercial resales or offering subscription tickets for sale inside or in front of the ADICTO are not permitted.
8.9. Loss of Subscription Tickets
In cases of lost subscription tickets, a substitute ticket may be issued upon presentation of an official photo ID. In this case, the original ticket loses its validity. A substitute ticket fee applies.
9. Right of Withdrawal
If you are a consumer (i.e. a natural person placing an order for purposes which are not mainly related to their commercial or independent professional activities), you have a right of withdrawal in accordance with the law.
This right of withdrawal applies to purchase contracts for goods (e.g. vouchers, t-shirts, ADICTO goods) which are concluded pursuant to the Distance Selling Act (the German “Fernabsatzgesetz”), i.e. via phone or the internet. This right does not apply to contracts regarding services in the leisure sector, where a fixed date is agreed upon for the services (e.g. tickets to ADICTO events).
9.1. Information on the Right of Withdrawal
You may withdraw from a purchase contract concluded in accordance with the Distance Selling Act (via phone or the internet) within 14 days without identifying any reasons. The period in which this right can be exercised is 14 days from the day you – or a third party named by you who is not the shipping agent – have taken possession of the goods. In order to exercise your right of withdrawal, you must inform the seller (ADICTO) by means of a clear statement (e.g. by letter, fax or email or phone) of your decision to rescind the contract. If you choose to exercise this right, we will send you a confirmation of the receipt of your withdrawal without delay (e.g. via email). In order to comply with the deadline for withdrawal, it is sufficient that you send the notice of withdrawal before the deadline.
The withdrawal notice must be addressed to:
Erol Ün Tanzveranstaltungen, Caspar-Theyß-Str 26 14193 Berlin
9.2. Consequences of Withdrawal
In the case of withdrawal from the purchase contract, we are obliged to return all payments we have received from you, including shipping costs (with the exception of additional costs resulting from your decision to choose a different form of delivery than the cheapest standard delivery option offered by us), without delay and at the latest within 14 days from the date we receive your notice of withdrawal from this contract. Repayments will use the same means of payment you chose for the original transaction, unless something else has been expressly agreed upon; under no circumstances will you be charged fees for such repayment.
We are entitled to refuse to return your payment until we have received the goods you are returning, or until you have delivered proof of shipment for the return of the goods, whichever happens first. You are obliged to send or deliver the goods back to us without delay, at the latest within 14 days from the date on which you notify us of your decision to rescind the contract. This deadline shall be considered met if you send the goods off before the period of 14 days has expired.
You shall bear the immediate shipping costs for the return of the goods. You will only have to cover any loss of value of the goods if such a loss of value is due to a treatment of the goods which is not necessary in order to examine the nature, characteristics or functioning of the goods.
10. Domestic Authority
10.1. Exercising Domestic Authority
The Artistic Director and the Managing Director exercise the domestic authority for the premises of ADICTO. This authority is also exercised by the evening supervisors, the front-of-house staff, the ticket office staff and other persons who have been accordingly authorized. All visitors must follow the instructions of these persons. Visitors may be excluded from events if there is a reasonable suspicion that they may disrupt the event or disturb other visitors. A person who has failed to comply with the General Terms and Conditions may also be excluded. Persons hindering or disrupting the sales of tickets or disturbing the audience may be removed from the premises. Visitors may be removed from ongoing events if they disrupt such events or disturb other persons. In such cases, they will have no claim for the refund of their ticket price.
In cases where a general ban from ADICTO has been pronounced, this applies to all current and future events held at the ADICTO. The person in question may request such a ban to be lifted; such requests must be made in writing, stating the reasons for the request, and ADICTO will adjudicate such requests within three months.
10.3. Occupation of Event Areas
Visitors must occupy only the workshops and parties indicated on their ticket for the event in question. If a visitor occupies another happening than the one indicated on the ticket without permission, ADICTO may charge the difference in value between the occupied seat and the value of the ticket, or require the visitor to occupy the section indicated on the ticket, or remove the visitor from the event. All visitors must follow the instructions of ADICTO staff or any firms engaged to ensure compliance with the House Rules.
For all ADICTO events, we note the minimum age requirement of 18 years and up.
10.5. Animals / Guide and Assistant Dogs
Bringing animals to ADICTO events is prohibited, with the exception of guide and assistance dogs. Any guide and assistance dogs must be registered in advance.
Smoking is prohibited within all ADICTO events (this also applies to E-cigarettes). The corresponding signage must be heeded. Smoking is permitted only in the outside areas and on the open-air staircase.
10.7. Drinks & Food
Visitors are not permitted to bring food and drinks into ADICTO events. Food and drinks offered within ADICTO may not be brought into the dance floors, unless other information is published for individual events.
In order to ensure the security of events, bags, containers and clothing such as coats, jackets and cloaks may be checked by ADICTO or by its agents for contents. Any objects, substances and materials which may endanger the security of persons or might have a negative effect on the smooth running of the event may not be brought into ADICTO. Visitors who refuse to consent to the safeguarding of objects which may endanger the event or its visitors will be excluded from the event. Visitors excluded for this reason have no claim for a refund of their ticket price. Depending on the nature of the event, it may be prohibited to bring bags and similar containers or bulky items into the event venue.
In cases of fire or other dangerous situations, visitors must leave the performance venue resp. the ADICTO immediately and via the most direct route, using the exits and emergency exits marked. In such cases, checked items will not be returned before evacuation. Visitors must follow the instructions of service staff or other persons authorized by ADICTO, without exceptions.
12. Liability for Damages
ADICTO is liable for damages to life, body and/or health. For other damages, ADICTO is liable if such damages were caused on purpose or through gross negligence. If other damages are due to simple negligence concerning a material obligation (i.e. a mutual obligation of which the customer may trust that it is observed, and which is essential for the contractual obligations to be fulfilled), ADICTO is liable to the extent of the foreseeable damages typical for such contracts. These liability rules also apply to the liability of legal representatives and agents appointed by the ADICTO.
Umbrellas, walking sticks, large bags, backpacks, perambulators, wheeled walkers or similar and unwieldy items must be checked at the cloakrooms free of charge. Wheeled walkers may also be left outside the cloakrooms, but not where they might block main pathways. All items can be checked in the foyers free of charge; however, ADICTO reserves the right to charge a cloakroom fee at special events.
All liability is excluded for cash, jewellery and other valuables as well as keys. Damages or loss of checked items must be reported to the cloakroom attendants immediately. ADICTO holds no liability for items stored in the cloakrooms.
14. Lost and Found Items
Items of any kind found at ADICTO must be handed to the team members. Any lost items should be reported to the same persons. Further treatment of found items shall be governed by the regulations of §§ 978ff. of the German Civil Code (BGB).
15. Use of Mobile Phones
Mobile phones and other technical equipment emitting acoustic signals must be switched to silent mode during events.
16. Photography, Video and Audio Recordings
Video and/or audio recordings and photography by any electronic means are strictly prohibited during all workshops and parties, unless explicitly allowed by the participating artists or the organizer. This also applies for recordings made only for private use. Noncompliance is punishable in accordance with the Copyright Law (Urheberrechtsgesetz). Unauthorized recordings may lead to liability (§ 97 of the Copyright Law). In cases of noncompliance, ADICTO reserves the right to confiscate recording devices or cameras and to keep them safe until their owner has agreed to delete the recording. ADICTO accepts liability for confiscated items in its safekeeping only to the extent that such damage was caused on purpose or through gross negligence.
ADICTO reserves the right to make or permit third parties to make audio and/or video recordings or broadcasts of individual events. ADICTO is entitled to use such footage, specifically including the right to copy, disseminate, show it publicly or make it accessible to the public.
By purchasing tickets and attending the event, visitors declare their consent to potentially being recorded and such recordings being used as described above, without any claim to remuneration, unless an individual visitor has a justified interest to the contrary.
17. Final Clauses
These General Terms and Conditions take effect on April 1st, 2019, replacing the previous General Terms and Conditions.
Should a clause of these General Terms and Conditions become invalid, this shall not affect the legal validity of the other clauses.
The T&C that the ticket purchaser agrees to before purchasing their ticket takes effect, in case it deviates from the general T&C outlined in this document.
Berlin, April 1st, 2019
Organizer, General & Executive Director